Terms of service
Please carefully review these Terms and Conditions (the “Terms”) before accessing, browsing, using, or placing an order through the Heat Hollow website, including any related pages, features, and services provided through the Website.
These Terms explain the rules that apply to your use of our Website and any purchases of products (the “Products”) available through Heat Hollow.
By accessing, browsing, using the Website, or placing an order, you confirm that you have read, understood, and accepted these Terms, along with any related policies referenced within them, including our Privacy Policy, Delivery Policy, and Returns Policy.
If you do not agree with these Terms, you must stop using the Website and should not proceed with any purchase.
We reserve the right to update or modify these Terms at any time by publishing the revised version on the Website. Any changes will take effect once published. It is your responsibility to review these Terms periodically. Continued use of the Website after updates means you accept the revised Terms.
Any requests or questions relating to returns, refunds, complaints, or general enquiries should be handled according to the procedures and contact details provided in our Returns Policy and Refund Policy.
1. GENERAL INFORMATION
Heat Hollow (hereinafter referred to as “we”, “us”, or “our”) is a brand operated by:
Heat Hollow LTD
Great Charlotte Street
Liverpool L1 1QR
United Kingdom
We offer the Products available through our Website to customers throughout the United Kingdom.
For the purposes of these Terms, “User”, “Customer”, or “You” means any person accessing, browsing, or using the Website, including potential and existing customers.
When Products are purchased through the Website, a contractual relationship is formed between you and Heat Hollow LTD in accordance with these Terms and applicable United Kingdom laws.
Orders placed through the Website may be processed, prepared, and delivered through our fulfilment partners. Products may be handled through different fulfilment locations depending on stock availability and delivery requirements.
Any return requests must follow the instructions provided in our Returns Policy. Products must not be returned to our registered business address unless specifically instructed by our customer service team.
You acknowledge and agree that it is your responsibility to ensure that any Product purchased from our Website is suitable for your intended use and complies with applicable laws and requirements.
2. WEBSITE USE
By accessing or using our Website, you confirm that:
- You are at least eighteen (18) years old, or have reached the legal age required to enter into a binding agreement.
- You have the legal authority to accept these Terms.
- The information you provide to us is accurate, complete, and up to date.
Heat Hollow LTD reserves the right, at its discretion, to:
- Modify, suspend, restrict, or discontinue any part of the Website.
- Refuse or cancel any order where necessary.
- Limit quantities of Products available for purchase.
- Restrict access to the Website where appropriate.
- Take necessary actions to protect our business, customers, and legal interests.
Such actions may occur in situations including suspected fraud, misuse of the Website, violation of these Terms, or activities that may negatively affect our operations.
The Website and its content are provided solely for personal and non-commercial use.
You must not:
- Use the Website for unlawful purposes.
- Attempt to gain unauthorised access to our systems.
- Introduce viruses, malware, or harmful code.
- Copy, reproduce, or misuse Website content without permission.
- Use automated tools to collect information from the Website without written approval.
3. PRICING, TAXES, AND DUTIES
All prices displayed on the Website are shown in British Pounds Sterling (GBP) unless otherwise stated at checkout.
The final amount payable for your order, including any applicable taxes, fees, and delivery charges, will be displayed before you complete your purchase.
Prices, Product availability, and applicable charges may change from time to time. Any price changes will not affect orders that have already been confirmed and accepted by Heat Hollow LTD.
We reserve the right to correct any pricing errors, inaccuracies, or mistakes relating to Product descriptions, availability, or displayed prices. If an error affects your order, we may contact you to confirm the correct details or cancel the order and issue a refund where appropriate.
3.1. VAT and Additional Charges
Prices displayed on the Website may include applicable VAT where required under United Kingdom laws.
All applicable charges payable for your order will be shown clearly during the checkout process before payment is completed.
You are responsible for providing accurate billing and delivery information to ensure your order is processed correctly.
Heat Hollow LTD is not responsible for delays, additional costs, or failed deliveries caused by incorrect information provided by you during checkout.
4. PAYMENTS, ORDER PLACEMENT, AND ORDER ACCEPTANCE
All payments for Products purchased through the Website must be completed using the payment methods available at checkout.
By submitting an order, you authorise Heat Hollow LTD and our authorised payment providers to process payment for the total amount of your purchase, including Product prices, applicable taxes, and delivery charges.
We do not store your complete payment card details. Payment processing and security are handled by authorised third-party payment providers in accordance with their own security policies.
To the fullest extent permitted by law, Heat Hollow LTD is not responsible for payment failures, declined transactions, delays, or errors caused by payment providers, banks, or financial institutions.
4.1. Order Placement and Acceptance
Submitting an order through our Website represents your offer to purchase Products under these Terms.
A contract between you and Heat Hollow LTD is created once your order has been accepted and you receive an order confirmation or dispatch confirmation.
We reserve the right to refuse, cancel, or limit any order before dispatch in situations including:
- Suspected fraudulent activity.
- Incorrect pricing or technical errors.
- Product availability issues.
- Violation of these Terms.
- Activities that may affect our business operations.
Product availability is not guaranteed until payment has been successfully received and the order has been accepted by Heat Hollow LTD.
4.2. Failed or Incomplete Payments
If your payment attempt fails, is declined, reversed, or incomplete, we may:
- Attempt to process the payment again.
- Delay processing of your order.
- Cancel your order.
Any bank charges, currency conversion fees, or payment provider fees remain your responsibility.
We may request additional verification information before accepting or delivering an order where necessary to protect against fraud or unauthorised transactions.
5. SUBSCRIPTIONS AND RECURRING BILLING
If Heat Hollow LTD offers subscription services in the future, subscription orders will automatically renew according to the frequency, quantity, and pricing details provided during checkout.
5.1. Authorisation and Recurring Payments
By subscribing, you authorise Heat Hollow LTD and our authorised payment providers to charge your selected payment method for recurring payments.
You are responsible for ensuring that your payment details remain accurate and that sufficient funds are available for successful payment processing.
If a recurring payment fails, we may:
- Retry the payment within a reasonable timeframe.
- Pause order processing.
- Cancel the subscription.
5.2. Subscription Changes and Cancellation
You may cancel your subscription by contacting our customer service team using the details provided below.
Cancellation will take effect after it has been successfully processed. Any payments already completed before cancellation will remain valid unless otherwise required by applicable UK consumer protection laws.
6. PRIVACY AND PERSONAL DATA PROTECTION
Your privacy is important to us. Heat Hollow LTD processes personal information responsibly and in accordance with applicable United Kingdom data protection laws.
Details about how we collect, use, store, and protect your personal information are explained in our Privacy Policy.
We may collect information required to:
- Process and deliver your orders.
- Provide customer support.
- Improve our Website and services.
- Communicate important updates regarding your purchases.
We use appropriate technical and organisational measures to help protect your personal information. However, no online transmission or storage system can be guaranteed to be completely secure.
The Website may use cookies and similar technologies to improve functionality, analyse Website performance, and provide a better customer experience. More information is available in our Cookie Policy.
7. PRODUCT USE, SAFETY, AND PERSONAL USE
The Product details, specifications, features, materials, sizing information, and intended use of each Product are provided on the relevant Product page on our Website.
Product images, videos, and descriptions are provided for illustration purposes only. Actual Products may vary slightly in colour, appearance, packaging, or minor details due to manufacturing updates, lighting conditions, or screen settings.
All Products purchased through the Website are intended for personal and non-commercial use only. You must not resell, redistribute, or commercially exploit any Products without prior written permission from Heat Hollow LTD.
You agree to use all Products according to any instructions, warnings, care information, or guidance provided on the Website, packaging, or accompanying materials.
Heat Hollow LTD shall not be responsible for damage, loss, or injury caused by misuse, incorrect handling, improper storage, failure to follow instructions, or use of Products outside their intended purpose.
7.1. Product Safety
Some Products may require specific care, handling, storage conditions, or usage instructions. Customers are responsible for reviewing all available information before purchasing and using any Product.
You are responsible for ensuring that Products are suitable for your individual requirements and intended use.
If you experience any issue, discomfort, damage, or unexpected reaction while using a Product, you should stop using it immediately and contact our customer support team where appropriate.
7.2. Clothing, Accessories, and Wearable Products
For clothing, accessories, and wearable Products, sizing, fit, and appearance may vary depending on individual preferences and measurements.
Colours may appear slightly different depending on screen settings, lighting conditions, and device displays.
Normal wear and tear, including minor changes caused by regular use, washing, storage conditions, or exposure to external factors, shall not be considered a Product defect.
8. NO MEDICAL ADVICE AND HEALTH DISCLAIMER
The information provided on the Website, including Product descriptions, articles, recommendations, and other content, is provided for general informational purposes only.
Nothing on the Website should be considered medical advice, diagnosis, treatment, or a replacement for professional medical guidance.
Heat Hollow LTD does not provide medical advice or guarantee specific health, wellness, or personal results from the use of any Product.
Individual results may vary depending on personal circumstances, usage, lifestyle, and other factors.
If you have allergies, medical conditions, or concerns about using a Product, you should seek appropriate professional advice before use.
9. DELIVERY INFORMATION
Heat Hollow LTD aims to process and deliver all orders efficiently and securely across the United Kingdom.
Detailed information regarding delivery methods, processing times, delivery estimates, tracking information, and delivery conditions is provided in our Delivery Policy.
You are responsible for providing accurate and complete delivery details when placing your order.
Heat Hollow LTD cannot be held responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete delivery information provided by you.
All delivery timeframes provided on our Website are estimates only and are not guaranteed.
Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, public holidays, or unexpected logistical issues.
9.1. Delivery Processing
Orders are normally processed after successful payment confirmation.
Once your order has been dispatched, you may receive delivery confirmation details where available.
Depending on stock availability and logistics requirements, Products may be delivered separately in multiple packages.
10. DELIVERY CONFIRMATION AND RISK OF LOSS
Your order will be considered delivered once the delivery provider confirms that the Product has been delivered to the delivery address provided during checkout.
Delivery confirmation may include tracking updates or delivery status information provided by the carrier.
Heat Hollow LTD is not responsible for loss, theft, or damage occurring after confirmed delivery where the delivery has been completed according to the information provided by the carrier.
You are responsible for ensuring that your delivery location is secure and accessible.
If your order arrives damaged, incorrect, or incomplete, you should contact our customer service team as soon as possible with relevant details and supporting information.
11. RETURNS, REFUNDS, AND CANCELLATION
We want our customers to have a positive shopping experience. If you need to request a return or refund, please follow the procedures outlined in our Returns Policy.
Returns must be approved by Heat Hollow LTD before sending any Product back.
Unauthorised returns may not be accepted and may not qualify for a refund.
Products must be returned in accordance with our Returns Policy requirements, including any applicable conditions regarding condition, packaging, and proof of purchase.
Refunds will be processed according to the applicable return conditions and UK consumer protection requirements.
Where applicable, refunds will normally be issued using the original payment method used during purchase.
11.1. Non-Returnable Products
Certain Products may not be eligible for return where required for hygiene, safety, or consumer protection reasons, including Products that have been opened, used, or altered after delivery.
This does not affect any statutory rights you may have under applicable United Kingdom consumer protection laws.
12. WARRANTY AND PRODUCT CONFORMITY
Heat Hollow LTD aims to ensure that all Products supplied through our Website meet the descriptions and quality standards provided at the time of purchase.
Where applicable under United Kingdom consumer protection laws, Products must conform to the contract of sale and be of satisfactory quality, fit for purpose, and as described.
Your statutory rights under UK consumer protection laws are not affected by these Terms.
Any issue caused by misuse, improper storage, accidental damage, unauthorised modification, or failure to follow care instructions may not be covered.
We do not guarantee that Products will provide specific results or outcomes. Individual experiences may vary depending on use, circumstances, and other factors.
13. INTELLECTUAL PROPERTY
All content available on the Website, including text, images, graphics, logos, designs, trademarks, product descriptions, videos, and other materials, belongs to Heat Hollow LTD or is used with appropriate permission.
You may access and use the Website for personal and non-commercial purposes only.
You must not copy, reproduce, modify, distribute, publish, or use any Website content without prior written permission from Heat Hollow LTD.
All intellectual property rights relating to the Website and its content remain reserved.
14. THIRD-PARTY WEBSITES AND SERVICES
Our Website may contain links to third-party websites, platforms, or services. These links are provided for convenience only.
Heat Hollow LTD does not control and is not responsible for the content, availability, security, or practices of third-party websites.
Any purchases, transactions, or interactions with third-party services are solely between you and the relevant third party.
15. REVIEWS, TESTIMONIALS, AND CUSTOMER CONTENT
The Website may display customer reviews, testimonials, images, or other content submitted by users.
Customer experiences are individual and do not guarantee that you will achieve the same results.
By submitting reviews, images, comments, or other content, you grant Heat Hollow LTD permission to use such content for business, marketing, and promotional purposes.
You confirm that any content submitted by you is accurate, lawful, and does not violate the rights of any third party.
16. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Website and Products are provided on an “as available” basis.
While Heat Hollow LTD takes reasonable steps to ensure accuracy, we do not guarantee that the Website will always be uninterrupted, error-free, or completely free from technical issues.
We do not guarantee specific results, performance levels, or outcomes from the use of any Product unless expressly stated.
Nothing in these Terms excludes or limits any rights that cannot legally be excluded under United Kingdom consumer protection laws.
17. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Heat Hollow LTD shall not be liable for indirect, incidental, or consequential losses arising from the use of the Website or Products.
This includes losses such as loss of profits, loss of business opportunities, loss of data, or other indirect damages.
Nothing in these Terms limits our liability for matters that cannot be excluded under applicable law, including death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
Our total liability relating to any Product purchased through the Website shall not exceed the amount paid by you for that Product, except where required otherwise by law.
18. INDEMNIFICATION
You agree to compensate and protect Heat Hollow LTD, its directors, employees, partners, and service providers against claims, losses, damages, costs, or expenses arising from:
- Your misuse of the Website or Products.
- Your breach of these Terms.
- Your violation of applicable laws or third-party rights.
- Your misuse, modification, or improper handling of Products.
19. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
Any disputes arising from these Terms, the Website, or Products shall be handled in accordance with applicable United Kingdom laws and the courts of England and Wales, unless mandatory consumer protection laws provide otherwise.
20. ELECTRONIC COMMUNICATIONS
By using our Website, you agree to receive communications from Heat Hollow LTD electronically, including emails, order updates, receipts, and service messages.
Electronic communications satisfy any legal requirement that communications are provided in writing where permitted by applicable law.
21. SEVERABILITY
If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue to apply.
22. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Delivery Policy, and Returns Policy, represent the complete agreement between you and Heat Hollow LTD regarding your use of the Website and purchase of Products.
23. CONTACT INFORMATION
If you have any questions, complaints, or requests regarding these Terms, please contact us:
Email: support@heathollow.com
Phone: +44 151 709 4560
BUSINESS INFORMATION
Store Name: Heat Hollow
Company Name: Heat Hollow LTD
Business Address: Great Charlotte Street, Liverpool L1 1QR, United Kingdom
Email: support@heathollow.com
Phone: +44 151 709 4560
Service Hours: Monday–Friday : 09:00 am–05:00 pm and Sat & Sun : Closed