Cookie Policy
1. ABOUT THIS COOKIE POLICY
This Cookie Policy (the “Policy”) explains how Heat Hollow LTD (“we”, “us”, “our”) uses cookies and similar tracking technologies when you visit or interact with our Website.
This Policy explains:
- What cookies and similar technologies are;
- The types of cookies we use;
- Why we use cookies;
- How you can manage your cookie preferences.
We use cookies in accordance with applicable United Kingdom data protection and privacy laws, including the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR), where applicable.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
By continuing to use our Website, you acknowledge that cookies may be used according to your selected preferences. You may change or withdraw your cookie preferences at any time through the available cookie settings.
We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our use of cookies. Any updates will become effective once published on this page.
2. COMPANY INFORMATION AND DATA CONTROLLER DETAILS
Heat Hollow LTD acts as the data controller for personal information collected through cookies and similar technologies used on our Website.
As the data controller, we determine how personal information collected through cookies is used for purposes including Website functionality, security, analytics, customer experience improvement, and marketing activities.
Our Website may use trusted service providers that support hosting, payment processing, analytics, security, and marketing operations.
Company details:
- Store Name: Heat Hollow
- Company Name: Heat Hollow LTD
- Business Address: Great Charlotte Street, Liverpool L1 1QR, United Kingdom
- Email: support@heathollow.com
- Phone: +44 151 709 4560
If you have any questions about how we use cookies or process personal information, you may contact us using the details provided above.
3. WHAT ARE COOKIES
Cookies are small text files stored on your device, such as your computer, smartphone, or tablet, when you visit a website.
Cookies allow websites to recognise your device and remember certain information about your preferences, actions, and interactions.
Heat Hollow LTD uses both:
- First-party cookies: Cookies placed directly by our Website.
- Third-party cookies: Cookies placed by trusted service providers and partners.
Cookies may be used for purposes including:
- Maintaining Website functionality;
- Supporting shopping basket and checkout processes;
- Improving Website performance;
- Understanding customer behaviour;
- Enhancing Website security;
- Measuring marketing performance.
Some cookies are temporary and expire when you close your browser. These are known as session cookies.
Other cookies remain on your device for a specific period or until manually deleted. These are known as persistent cookies.
In addition to cookies, we may use similar technologies such as pixels, tags, scripts, local storage, and other tracking tools to understand Website usage, improve services, and measure marketing effectiveness.
Where required by law, these technologies will only be used after obtaining your consent, except where they are strictly necessary for Website operation.
4. WHAT TYPES OF COOKIES WE USE
Heat Hollow LTD uses different categories of cookies depending on their purpose. These cookies help us operate the Website, improve user experience, understand customer behaviour, maintain security, and support marketing activities.
4.1. Strictly Necessary Cookies
Strictly necessary cookies are essential for the operation of the Website. These cookies enable important features such as maintaining your shopping basket, completing checkout processes, processing payments securely, preventing fraudulent activity, and ensuring the Website functions correctly.
These cookies cannot normally be disabled because they are required for essential Website operations.
These cookies may be used for:
- Maintaining shopping basket information;
- Keeping checkout sessions active;
- Supporting secure payment processing;
- Preventing fraud and security threats;
- Maintaining Website functionality.
Where permitted by law, these cookies are processed based on our legitimate interest in providing a secure and functional Website.
4.2. Functional and Security Cookies
Functional and security cookies help improve Website functionality and protect our services from misuse or unauthorised activity.
These cookies may be used to:
- Remember user preferences;
- Support Website features;
- Improve security protection;
- Detect suspicious activity;
- Support secure payment and account processes.
Some functional and security cookies may be provided by trusted third-party service providers that support our Website infrastructure.
4.3. Analytics and Performance Cookies
Analytics and performance cookies help us understand how visitors use our Website and how we can improve customer experience.
These cookies may collect information such as:
- Pages visited;
- Time spent on the Website;
- Navigation behaviour;
- Interactions with Website features;
- Website performance information.
We may use analytics tools such as Google Analytics, Microsoft Clarity, or similar services to analyse Website performance and improve our services.
Where required by law, analytics cookies will only be used after obtaining your consent.
4.4. Marketing and Advertising Cookies
Marketing and advertising cookies help us understand advertising performance, improve marketing campaigns, and provide content that may be more relevant to your interests.
These cookies may collect information including:
- Advertising identifiers;
- Device information;
- Campaign tracking information;
- Website interaction data.
These cookies may be placed by Heat Hollow LTD or trusted advertising partners, including advertising and social media platforms.
Where required by applicable law, marketing cookies are only used with your consent.
4.5. Campaign and Referral Tracking Cookies
Campaign and referral tracking cookies help us understand where Website visitors come from and measure the effectiveness of marketing campaigns.
These cookies may be used to:
- Track campaign performance;
- Measure conversions;
- Identify referral sources;
- Improve advertising effectiveness.
5. THIRD-PARTY TRACKING TECHNOLOGIES
In addition to cookies placed directly by our Website, Heat Hollow LTD may use trusted third-party services that place cookies or similar tracking technologies when you interact with our Website.
These third-party technologies may help us:
- Analyse Website performance;
- Measure marketing campaigns;
- Improve customer experience;
- Provide relevant advertising where permitted.
Third-party providers may process information according to their own privacy policies and terms.
You can manage or withdraw your consent for non-essential cookies through the cookie settings available on our Website.
Examples of third-party providers may include:
- Google Analytics;
- Google Ads;
- Meta advertising services;
- Microsoft advertising and analytics services;
- TikTok advertising services;
- Pinterest advertising services.
For further information about how personal data collected through cookies is processed, please refer to our Privacy Policy.
6. PROFILING AND TARGETED ADVERTISING
Heat Hollow LTD may use cookies and similar technologies to understand how visitors interact with our Website and improve the relevance of our marketing activities.
This may include:
- Analysing Website activity;
- Measuring advertising performance;
- Improving customer experience;
- Showing relevant advertisements where permitted;
- Understanding customer preferences.
We do not use automated decision-making that produces legal or similarly significant effects on you.
Our use of cookies for advertising purposes is limited to improving marketing relevance and measuring campaign performance.
Where required by law, marketing and advertising cookies will only be used after receiving your consent.
7. COOKIE LIST
The cookies used on our Website may vary depending on your interaction with our Website, enabled services, and your cookie preferences.
Below is a general overview of the types of cookies that may be used.
7.1. Strictly Necessary Cookies
These cookies are required for essential Website functions, including shopping basket management, checkout processes, payment security, and Website operation.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Necessary Cookies | Enable core Website functions, checkout, and secure transactions. | Session or short-term duration |
| Security Cookies | Help protect the Website against fraudulent activity and misuse. | Session or required period |
7.2. Functional Cookies
Functional cookies help remember preferences and improve Website functionality.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Preference Cookies | Remember selected settings and improve user experience. | Up to 1 year |
| Security Features | Support secure Website operation. | Based on service requirements |
7.3. Analytics Cookies
Analytics cookies help us understand Website usage and improve performance.
| Cookie Type | Provider | Purpose | Duration |
|---|---|---|---|
| Analytics Cookies | Google Analytics | Measure Website traffic and user behaviour. | Up to 2 years |
| Performance Cookies | Analytics Services | Analyse Website performance and improvements. | Based on provider settings |
7.4. Marketing Cookies
Marketing cookies help measure advertising performance and improve marketing relevance.
| Cookie Type | Provider | Purpose | Duration |
|---|---|---|---|
| Advertising Cookies | Google Ads | Measure advertising performance and conversions. | Based on provider settings |
| Advertising Cookies | Meta Platforms | Support advertising measurement and campaign optimisation. | Based on provider settings |
| Advertising Cookies | TikTok / Other Platforms | Measure campaign activity and improve advertising relevance. | Based on provider settings |
7.5. Referral and Campaign Tracking Cookies
These cookies help us understand the source of Website visits and measure marketing campaign performance.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Campaign Tracking Cookies | Track marketing campaigns and referral sources. | Up to 30 days |
| Affiliate Tracking Cookies | Measure partner referrals and conversions. | Up to 30 days |
8. HOW YOU CAN MANAGE COOKIES
You have the ability to manage your cookie preferences and decide whether to accept or reject certain types of cookies.
Where cookies involve the processing of personal information, they will be handled in accordance with our Privacy Policy and applicable UK data protection laws.
8.1. Browser Settings
Most internet browsers allow you to manage cookies through your browser settings. You can choose to delete existing cookies, block certain cookies, or receive notifications before cookies are stored on your device.
Please note that disabling certain cookies may affect the functionality and performance of some parts of our Website.
You can find guidance on managing cookies through your browser provider’s support pages, including:
- Google Chrome: You can manage cookie settings through Chrome privacy and security settings.
- Mozilla Firefox: You can manage cookies through Firefox privacy settings.
- Microsoft Edge: You can control cookies through Edge privacy settings.
- Apple Safari: You can manage cookies through Safari privacy settings.
8.2. Managing Advertising Cookies
You may manage certain advertising preferences through industry tools and advertising platform settings.
These tools may allow you to control personalised advertising preferences from participating providers.
You can also manage advertising cookies by adjusting your cookie preferences through the cookie settings available on our Website.
8.3. Withdrawing Cookie Consent
Where we rely on your consent to use cookies, including analytics and marketing cookies, you may withdraw or change your consent at any time through the cookie settings tool available on our Website.
Withdrawing your consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.
8.4. Do Not Track Signals
Some browsers provide a “Do Not Track” feature that allows users to express their preference regarding online tracking.
Currently, there is no universally accepted standard for responding to Do Not Track signals. Our Website responds to legally recognised privacy preference signals where required by applicable law.
9. CONTACT INFORMATION
If you have any questions about this Cookie Policy, how we use cookies, or how your personal information is processed, please contact Heat Hollow LTD using the details below:
Email: support@heathollow.com
Phone: +44 151 709 4560
When contacting us regarding privacy or cookie preferences, please clearly explain your request so that we can provide appropriate assistance.
BUSINESS INFORMATION
Store Name: Heat Hollow
Company Name: Heat Hollow LTD
Business Address: Great Charlotte Street, Liverpool L1 1QR, United Kingdom
Email: support@heathollow.com
Phone: +44 151 709 4560
Service Hours: Monday–Friday : 09:00 am–05:00 pm and Sat & Sun : Closed